Taking Action Sooner: How Pantomath Helped Paycor Stay Ahead of Data Issues

As a leading provider of human capital management (HCM) software, Paycor’s platform modernizes every aspect of people management, from recruiting, onboarding, and payroll to career development and retention, but what really sets them apart is their focus on leaders.

For more than 30 years, Paycor has listened and partnered with leaders, so they know what they need: a unified HR platform, easy integration with third party apps, powerful analytics, talent development tools, and configurable technology that supports specific industry needs. That’s why more than 30,000 customers trust Paycor to help them solve problems and achieve their goals.

The Challenge

At Paycor, billing operations are robust and complex, reflecting a diverse range of products, each with a unique billing calculation and structure, with data sourced from different sources. Establishing efficient, accurate billing processes is critical for maintaining strong customer relationships and financial performance.

Operating on a monthly billing cycle, Paycor's team diligently conducts data reviews following the invoicing process, prioritizing precision and accuracy. Any potential issues must be detected and resolved within a tight 24-hour window on the last day of the month to maintain the billing schedule. The sheer number and complexity of Paycor’s data pipelines made this an arduous task to do manually.

To streamline these manual billing review processes, Paycor completely re-architected the system with a new infrastructure that centralizes product data within Snowflake. While streamlining billings, it became clear that the accuracy of data and stability of the pipelines feeding into Snowflake were critical.

It can take days to troubleshoot and remediate complex billing issues. This presents a significant challenge, especially considering a tight billing schedule and the pressing business priorities of the development team.
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The Solution

By implementing Pantomath, the Paycor team enhanced the predictability and reliability of their billing processes. Now the team is alerted to data issues long before they make their way into invoices and can remediate those issues in a fraction of the time.

"Pantomath effectively auto-discovers our data assets and visualizes the relationships across our data pipelines in real-time. Pantomath enables our teams to focus on building new solutions rather than getting bogged down in operational tasks. We’re seeing a significant uptick in productivity while ensuring our data is reliable and trustworthy."
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‍- Rick Huff, Chief Information Officer at Paycor

Pantomath’s end-to-end data observability monitors data at rest, including data quality and data in motion across four data platforms in Paycor’s data ecosystem. This enables Paycor to detect issues, such as failed or delayed jobs and missing or stale data, before they affect invoices. Now, Paycor has complete visibility into their pipelines and can detect, troubleshoot, and resolve issues weeks before they affect invoices, rather than needing to triage issues in a 24- hour period at the end of each month.

Once an issue is detected, Pantomath also enables the team to remediate issues much faster. Normally, an issue in a complex data pipeline could take days for the team to reverse engineer. With Pantomath, the team can quickly find the root cause of issues, see exactly how they occurred, and understand the impact on the data and the rest of the pipeline with cross-platform pipeline traceability. This end-to-end visibility into the entire data ecosystem enables Paycor’s team to fix issues in a fraction of the time.

"Right out of the box, Pantomath gives us predictability. We know about errors and data issues as soon as they occur and we work on remediate them faster. Now we can take action sooner and prevent billing issues from affecting our clients."
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- Maritza Arias, Director of Product Development at Paycor

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Learn More

With Pantomath’s end-to-end data observability and traceability platform, the Paycor team has the visibility they need to detect data issues before they occur, providing greater predictability to their billing process.

If you want to learn more, schedule a demo with Pantomath’s expert team.